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Shipping Information
Standard Ground (USA)
Starts at $7.95
Arrives in 2-5 business days
Ships via UPS, FedEx, or Postal Service Shipping charges will vary depending on the quantity of items in your order. Shipping costs are shown and calculated before you checkout, please proceed to checkout to see costs for your order.
2nd Day Air (USA)
Starts at $12.95
Arrives in 2 – 3 business days
Ships via UPS, FedEx, or Postal Service
(not available for P.O. Boxes)Shipping charges will vary depending on the quantity of items in your order. Shipping costs are shown and calculated before you checkout, please proceed to checkout to see costs for your order.
Next Day Air (USA)
Starts at $9.95
Arrives in 1 - 2 business days (not available for P.O. Boxes)
Shipping charges will vary depending on the quantity of items in your order. Shipping costs are shown and calculated before you checkout, please proceed to checkout to see costs for your order.
Returns and Refunds Policy
**Return Window:** You can return items within 30 days of the ship date
for a full refund, excluding shipping and gift wrap charges.
**Return Conditions:** We only accept returns of unopened merchandise in
its original packaging. Please ensure the item is unused and in its original
condition.
**Refund Process:** Refunds will be processed within one billing cycle
after we receive your returned item. Please note that shipping costs are
non-refundable for undelivered, unclaimed, returned, and refused packages,
unless an error was made on our part.
**Return Label:** For returns within the US, we can provide a return
label for an additional $6.95 USD deduction from your refund.
**Return Address:**
Mistdesire.com Returns
Order # (Include your order number)
104 Sterling Ct
Stafford, VA 22554
For further assistance, please contact our customer service team.
Damage Claims
If your order or any part of it arrives damaged, please contact us via
email immediately. We will notify the carrier and file a damage claim on your
behalf. Retain all packaging materials for five business days after notifying
us. We will arrange for a replacement to be sent to you.
Cancellations
To ensure the best shopping experience, our system processes orders
automatically, so cancellations are not possible once an order is placed. If a
cancellation option is available in your order history, you may cancel the
order through that option.
